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Frequently Asked Questions
About Omaura
We blend advanced skin wisdom with high-vibrational energetics—formulating with 100% active, nutrient-rich botanicals and infusing each creation with charged crystals, solfeggio frequencies, and Reiki energy. Rooted in decades of research and guided by sacred intention, our formulations nourish the physical and energetic self—awakening beauty from within.
Never. Compassion is at the heart of all we do. We are proudly certified cruelty-free through the Leaping Bunny Program, and we lovingly ensure that every ingredient partner honors this sacred standard. No harm. No suffering. Only kindness woven into every creation.
All of our products are lovingly handcrafted in small batches within our private studio-lab in Phoenix, Arizona, USA. This sacred space allows us to infuse each creation with focused intention, energetic clarity, and the highest standards of purity and care.
Products + Ingredients
We exclusively package our products in glass—to preserve purity, protect potency, and honor the Earth. Plastic can degrade over time and is limited in recyclability, while glass is infinitely recyclable and far more stable.
We go a step further by using ultraviolet biophotonic glass—a remarkable vessel that protects and enhances what’s within. This glass filters out harmful light while allowing beneficial UVA and far-infrared waves to penetrate, preserving the vitality of our active botanicals and amplifying their energetic resonance.
We honor the purity of the Earth. Most of our ingredients are certified organic, and all are sourced with deep intention from trusted growers who cultivate the highest-quality botanicals. When organic isn’t available, we choose the cleanest, most conscious alternative—always guided by integrity, vibrancy, and care.
Yes—all are vegan, except for a few sacred blends made with sustainably sourced beeswax, manuka honey, or royal jelly. Each ingredient is chosen with care and respect. And always, we remain Leaping Bunny certified—honoring life in all its forms.
Yes. Our products are formulated with gentle, non-irritating ingredients specifically chosen for sensitive or reactive skin types. We avoid common irritants such as fragrances, alcohols, and harsh preservatives.
Every Skin Has a Voice—Patch Test Recommended.
Your well-being is everything to us. While our products are crafted with gentle, nature-sourced ingredients, each skin responds in its own way. A patch test is a simple act of care—one that ensures your skin feels safe, seen, and deeply supported. Always listen to what it’s telling you.
For optimal vibrancy and potency, we recommend using our products within 6 months of purchase. These fresh, living formulations are meant to be used—not stored.
To preserve their purity, store them in a cool, dry place away from direct sunlight and extreme temperatures. Always apply with clean, dry hands to avoid introducing bacteria and to honor the integrity of each sacred blend.
Because we don’t use synthetic fillers or preservatives—only what Nature provides—melting or separation may naturally occur in our body butters, balms, or creams. If this happens, simply place the product in the fridge to reset. Even if separated, it remains deeply potent and will melt lovingly into your skin.
Unrefined (or virgin) ingredients are cold-pressed and minimally processed, allowing them to retain more of their natural nutrients, original color, and subtle, earthy aroma. Refined ingredients, by contrast, are more heavily processed—often stripping away beneficial properties. We choose unrefined whenever possible to honor the purity and potency of each botanical.
While we don’t make medical claims, many in our community have shared beautiful experiences of support with concerns like eczema, psoriasis, and acne. Our products are not medicine—but they are crafted to nourish the skin deeply and holistically, supporting its natural harmony and resilience.
Some of our formulations contain tree nut oils and butters—such as coconut oil, argan oil, shea butter, and almond oil. If you have a tree nut allergy, we encourage you to review the full ingredient list on each product page or label before purchasing. When in doubt, please consult with your physician prior to use.
We never use synthetics. Our scents come from pure essential oils—chosen for their healing beauty and energetic resonance. We follow safe aromatherapy guidelines, using less than 2% dilution in our leave-on formulations. Lightly infused, they honor the skin, calm the mind, and align with our truth in transparency.
Ingredient Awareness
The skin is a living gateway—absorbing what it meets. We honor it with pure, nutrient-rich botanicals, knowing that true radiance begins with what we feed it. Every ingredient is chosen with care, intention, and deep respect for your body’s wisdom.
Not all oils are created equal. While some may overwhelm the skin, others are light, balancing, and deeply supportive. We choose only those that harmonize with all skin types—and we’re here to guide you with insights and wisdom, so your skin feels seen, nourished, and radiant.
Yes—wholeheartedly. We’ve been where many have—disheartened by brands that claimed to be universal, only to cause imbalance or harm. Those experiences became the spark behind OMAURA. We create with intention—offering gentle yet powerful formulas that honor every skin type. Our mission is to restore trust, and help your skin remember its radiance.
Payments + Returns
All online orders are secure. We accept Visa, MasterCard, American Express and Discover as methods of payment. Sales tax is required on applicable states, at the local tax rate.
Your experience matters.
It’s at the heart of everything we do. As outlined in our Return Policy, we aren’t able to accept returns, but if you’re not fully satisfied, please reach out to us at info@omauraskin.com. Depending on the circumstance, we may offer a replacement or store credit—always with care, presence, and a heart-centered resolution.
Shipping
Each order is prepared with intention within 1–3 business days. During energetic peaks—such as seasonal offerings or promotions—there may be a slight delay, but we move with care and purpose to send it promptly. Once in transit, most shipments arrive within 1–3 business days—ready to root into your ritual and nourish your daily rhythm.
As of now, we ship within the United States only—but we’re actively working to expand internationally. In the meantime, we offer free standard shipping within the contiguous U.S. on all orders of $75 or more.
If you’re outside the U.S., we invite you to join our High-Vibe Collective to receive updates as we extend our light globally.